Shipping Policy
Last updated: July 27, 2026
Thank you for shopping with Solyra® Lantern Feeder! We are committed to delivering your Solyra® Lantern Feeder products efficiently and reliably. Please review our shipping policy below.
1. Shipping Rates
We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.
2. Processing Time
All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Domestic Shipping
For orders shipped within the United States, estimated delivery time is 5-10 business days from the date of shipment. We primarily use USPS and UPS for domestic deliveries. The specific carrier will be chosen based on efficiency and service availability for your location.
4. International Shipping
For international orders, estimated delivery time is 10-25 business days from the date of shipment. Please be aware that international shipments may be subject to additional customs duties, taxes, and fees levied by the destination country. The buyer is solely responsible for paying any such additional charges. Solyra® Lantern Feeder is not responsible for these charges and cannot predict what they may be. We recommend checking with your local customs office for more information before placing your order.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the status of your shipment directly on the carrier's website.
6. Shipping Delays
While we strive to deliver your Solyra® Lantern Feeder products within the estimated timeframes, please understand that we are not responsible for delays caused by shipping carriers, unforeseen weather conditions, customs processing, or other events beyond our control. We will, however, do our best to assist you in tracking your package and resolving any issues that may arise.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses. Please note that these shipments can only be sent via USPS (United States Postal Service) due to carrier restrictions.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our customer support team at support@solyrafeeder.com within 7 days of the expected delivery date for lost packages, or within 7 days of delivery for damaged packages. Please provide your order number and any relevant details, including photos of damaged items or packaging. We will work with the shipping carrier to investigate the issue and provide a resolution, which may include a replacement or refund.
9. No Shipping to Restricted Countries
Due to various legal and logistical restrictions, we are unable to ship to certain countries. If your country is not available during checkout, we currently do not ship to that location.
10. Contact Information
If you have any questions about our Shipping Policy, please contact us at:
Solyra® Lantern Feeder
Email: support@solyrafeeder.com
Website: https://solyrafeeder.com