Privacy Policy

Last updated: July 27, 2026

This Privacy Policy describes how Solyra® Lantern Feeder ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://solyrafeeder.com (the "Site").

1. What Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This may include:

• Contact Information: Your name, email address, shipping address, billing address, and phone number.
• Payment Information: Details necessary to process your payments, such as credit card numbers, debit card numbers, or other payment account information. Please note that we do not directly store full payment card details; these are securely processed by our third-party payment processors.
• Order Information: Details about the products you purchase, such as the Solyra® Lantern Feeder, order history, and preferences.
• Device and Usage Information: Your IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, referral sources, and other diagnostic data.
• Interaction Information: Any information you provide when you communicate with us, such as customer service inquiries or feedback.

2. How We Collect Your Data

We collect personal data through various methods:

• Directly from You: When you create an account, place an order, subscribe to our newsletter, fill out forms on our Site, or contact us directly.
• Automated Technologies: Through cookies, web beacons, and similar tracking technologies as you navigate our Site.
• Third-Party Services: From third-party services such as payment processors, shipping carriers, and analytics providers, who may share data with us to facilitate their services.

3. Purpose of Data Collection

We use the collected data for the following purposes:

• Order Fulfillment: To process and fulfill your orders for Solyra® Lantern Feeder products, including shipping and delivery.
• Customer Service: To provide customer support, respond to your inquiries, and manage your account.
• Marketing and Promotions: To send you promotional offers, newsletters, and updates about our products and services, where you have consented to receive such communications.
• Analytics and Improvement: To analyze how our Site is used, understand user behavior, and improve our website, products, and services.
• Advertising and Targeting: To personalize your experience and deliver targeted advertisements on our Site and third-party platforms.
• Security and Fraud Prevention: To detect and prevent fraudulent transactions and ensure the security of our Site and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Third-Party Services That Receive Data

We share your personal information with third-party service providers to help us operate our business and provide our services. These third parties include:

• Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your transactions. We do not store your full credit card details.
• Shipping Carriers: Such as USPS, UPS, or other logistics providers, to deliver your Solyra® Lantern Feeder orders.
• Analytics Providers: Such as Google Analytics, to understand how users interact with our Site and improve our services.
• Advertising Platforms: Such as Meta (Facebook/Instagram), TikTok, Snapchat, and Google Ads, to deliver targeted advertisements and measure the effectiveness of our campaigns.
• Customer Support Platforms: To manage customer inquiries and communications.
• Email Marketing Services: To send newsletters and promotional emails.

These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

5. Cookie Policy

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content and ads.

• What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
• Types of Cookies We Use:
  • Strictly Necessary Cookies: Essential for the operation of our Site, enabling core functionalities like security, network management, and accessibility.
  • Performance Cookies: Collect information about how you use our Site (e.g., which pages you visit most often) to help us improve its performance.
  • Functionality Cookies: Allow our Site to remember choices you make (e.g., your username, language, or region) and provide enhanced, more personal features.
  • Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
• Your Choices: You can control and manage cookies in various ways. Most browsers allow you to refuse cookies or delete certain cookies. Please refer to your browser's help menu for more information. Note that disabling cookies may affect the functionality of our Site.

6. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and its purpose. For example:

• Order Information: Retained for a period necessary to process returns, warranties, and for tax and accounting purposes (typically 7 years).
• Marketing Data: Retained until you unsubscribe or request deletion.
• Analytics Data: Retained for a period determined by the analytics provider (e.g., Google Analytics data is typically retained for 26 months).

When your personal data is no longer required, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data that we hold.
• Right to Correction (Rectification): You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Deletion (Erasure): You have the right to request that we erase your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the contact information provided below.

8. Children's Privacy (COPPA Compliance)

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records. If you believe that a child under 13 has provided us with personal information, please contact us immediately at support@solyrafeeder.com.

9. How Policy Updates Are Communicated

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Information for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Solyra® Lantern Feeder
Email: support@solyrafeeder.com
Website: https://solyrafeeder.com