Refund Policy
Last updated: July 27, 2026
At Solyra® Lantern Feeder, we are committed to your satisfaction. If for any reason you are not 100% satisfied with your Solyra® Lantern Feeder product, we offer a straightforward refund policy.
1. 30-Day Return Window
You have 30 calendar days from the date you receive your Solyra® Lantern Feeder order to initiate a return. The delivery date is determined by the shipping carrier's tracking information.
2. Condition of Returned Items
To be eligible for a refund, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by the original proof of purchase (order number or receipt).
Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error may be subject to a partial refund or no refund at all.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@solyrafeeder.com within the 30-day return window.
- Provide your order number and a brief explanation of why you wish to return the item.
- Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send your item back without an RMA number, as it may delay or prevent your refund.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Customer Responsible for Return Shipping Costs
Unless the item is damaged or defective (see section 7), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Gift cards.
- Items marked as "final sale" or "clearance."
- Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
7. Damaged or Defective Items
If you receive a Solyra® Lantern Feeder product that is damaged or defective, please contact us immediately at support@solyrafeeder.com within 7 days of delivery. To help us resolve the issue quickly, please include:
- Your order number.
- A description of the damage or defect.
- Photographs or videos clearly showing the damage or defect.
Upon verification, we will offer you a free replacement of the item or a full refund, including any original shipping costs. We will cover the return shipping costs for damaged or defective items.
8. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange a damaged or defective item for the same item, please contact us at support@solyrafeeder.com.
9. Late or Missing Refund Troubleshooting Steps
If you haven't received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund, please contact us at support@solyrafeeder.com.
10. Contact Information
For any questions regarding our Refund Policy, please contact us at:
Solyra® Lantern Feeder
Email: support@solyrafeeder.com
Website: https://solyrafeeder.com